So, I had waited for my ball joints to come in for 2 weeks before I called them to find out when they were coming. Nobody got back to me for 10 days, then a random email "Ill look into this, and call you back" (owner, or something). Then I heard nothing, so I emailed them twice, asking what was going on? After 2 further weeks of waiting, I took NYUK's advice and purchased the correct HD heim/ ball joint from NAPA. One day after I installed them, a package comes to the door, with my Burguard ball joints in it. I check my Visa account, no charges from them. All in all, horrible to have zero communication skills, but they made good for a great set of spares, Thanks.