not taking away from patriot but there are several ppl i would not hesitate to call..FAST, K&T, and Redline have always answered the phone when i called..i personally like to talk to someone, but hey thats me. in the past i tried to contact patriot. i called and left 2 voicemails a couple days apart..no response tho those..so then i emailed..i got a reply about a week later..again, not saying that they arent good builders its just that MOST ppl will want to talk to someone..i have talked to jeff @ FAST twice in the past 2 days..he told me hes so busy taking part orders that hes been out porting cylinders at night..he is also a one man show who answers the phone and gets the job done with no complaints..and dont think jeff doesnt have a lot of work..right now alone he has more motors from ppl on the HQ alone than u have fingers and toes...