Good luck! I just bought a supercharger for my truck, UPS dropped it destroyed the front snout, and blamed it on the packing company.
The Buyer has to contact UPS, they will come pick up the package and inspect it, to see whos fault it is. Here is where it gets tricky. UPS packing rules, the box "MUST" be able to sustain a 3ft drop, conveyors, and truck deck height. If they deem that it's was not packaged right, then it's up to the SHIPPER to cover the claim, and replace, repair, or refund. That is unless the box was packed by a shipping compnay, then you can fiel with them for the insurance...
I will be using FedEx from now on, this is my third filing in the last two months for claims with UPS, they plain out SUCK ASS.........