I own several sets and never had a problem with any of them. Elka has proven to be complete junk for me, so I'm just stating my opinion. Is that OK?
You also own many Fox shocks. So for them being idiots the techs and engineers sure must make a good shock in your mind, correct?
I think the problem is they're probably familiar with machines that sell high(er) volumes of shocks, and I'm sure the banshees aren't one of them as they were discontinued 12 years ago. I'm also willing to bet the sport quad market isn't exactly something they stay up to date on as everything is going to UTV and the sport quad scene sure seems to be dying.Hell how many manufactures are even left of these things?
When you go to the facilities it's all dirt bikers, mountain bikers, and auto guys working there. I get what you're saying about having a knowledgeable tech but when it's such a small portion of the stuff they're building, I think they assume most guys still buying shit for these things are doing so through distributors/performance shops and get their questions answered through them.