FireHead Posted February 27, 2007 Report Posted February 27, 2007 Here's the deal. I sold a set of carbs on eBay and shipped them to a guy in Florida via UPS ground. I bought and printed the shipping label via Paypal (package was insured for full value). The guy just emailed me and told me that he just got the carbs and they were all busted up. My question is the following: How do you go about filing a claim with UPS? Who does the claim filing, the buyer or the shipper? Are there any other seller etiquette type things I ought to be aware of? This is the first time UPS has pooched something I shipped. :verymad: Quote
kaotik1 Posted February 27, 2007 Report Posted February 27, 2007 Good luck! I just bought a supercharger for my truck, UPS dropped it destroyed the front snout, and blamed it on the packing company. The Buyer has to contact UPS, they will come pick up the package and inspect it, to see whos fault it is. Here is where it gets tricky. UPS packing rules, the box "MUST" be able to sustain a 3ft drop, conveyors, and truck deck height. If they deem that it's was not packaged right, then it's up to the SHIPPER to cover the claim, and replace, repair, or refund. That is unless the box was packed by a shipping compnay, then you can fiel with them for the insurance... I will be using FedEx from now on, this is my third filing in the last two months for claims with UPS, they plain out SUCK ASS......... Quote
FireHead Posted February 27, 2007 Author Report Posted February 27, 2007 Good luck! I just bought a supercharger for my truck, UPS dropped it destroyed the front snout, and blamed it on the packing company. The Buyer has to contact UPS, they will come pick up the package and inspect it, to see whos fault it is. Here is where it gets tricky. UPS packing rules, the box "MUST" be able to sustain a 3ft drop, conveyors, and truck deck height. If they deem that it's was not packaged right, then it's up to the SHIPPER to cover the claim, and replace, repair, or refund. That is unless the box was packed by a shipping compnay, then you can fiel with them for the insurance... I will be using FedEx from now on, this is my third filing in the last two months for claims with UPS, they plain out SUCK ASS......... Ok, thanks for the heads up. I will tell the guy to file a claim with UPS. Do you have any idea how or where I should send him to do that? I packed the carbs pretty well, so I expect that it will pass their inspection, but you never know. I hate subjective crap like that, especially when it can screw me over. Quote
kaotik1 Posted February 27, 2007 Report Posted February 27, 2007 Have him call UPS, they will ask for the tracking number. Then contact you, to file paperwork. Quote
yamaha04 Posted February 27, 2007 Report Posted February 27, 2007 how do you bust carbs unless the box was run over lol i just cant see how they would break by just falling or something. maybe the guy is trying to screw you? lol tell me to screw off if you think im being stupid but i really just can see how they would break Quote
FireHead Posted February 27, 2007 Author Report Posted February 27, 2007 how do you bust carbs unless the box was run over lol i just cant see how they would break by just falling or something. maybe the guy is trying to screw you? lol tell me to screw off if you think im being stupid but i really just can see how they would break The guy said that the cable adjusters on the top of the carbs were messed up and the choke knob was broken, so I am assuming something happened very similair to it getting run over by a truck. It struck me as a bit odd as well. It definitely has crossed my mind that the guy is trying to screw me. I haven't heard back from him since I replied to his first email asking if the box was trashed. I know there wasn't anything wrong with them when I packed them up and the packing in the box was above my average pack job. We'll see what the guy comes up with when I ask him to file a claim with UPS. Atleast I did everything through Paypal, so he won't have much of a chance getting a charge back. Quote
kaotik1 Posted February 27, 2007 Report Posted February 27, 2007 I would ask for pictures. First then go from there. I had a guy try to pull one over on my with a motor I sold him said the Head was all banged up.. I had packed it in Great stuff expanding foam, so there was no way then, the story changed to well... It was not banged up just had some goo on it and it looked messed up. Quote
blaster668 Posted February 27, 2007 Report Posted February 27, 2007 I had to file a claim before and everything worked out well, I did'nt even have to send the item in or anything...they said I may need to though. The buyer makes the claim, but they give the money to the seller, which I find kind of stupid. Also, those parts are not very expensive at all. I bet for $30 you can have new choke assemblies and throttle cable adjusters for both carbs. Quote
FireHead Posted February 27, 2007 Author Report Posted February 27, 2007 I had to file a claim before and everything worked out well, I did'nt even have to send the item in or anything...they said I may need to though. The buyer makes the claim, but they give the money to the seller, which I find kind of stupid.Also, those parts are not very expensive at all. I bet for $30 you can have new choke assemblies and throttle cable adjusters for both carbs. I have an extra set of tops that I can send him. If it came down to it I might hit you up for that choke. There is a long way to go before that happens though. I packed the box well and insured it, so even if the guy is trying to scam me, I am going to make him work for it. If UPS ran over the box, then they will get to have some fun with me. :thumbsup: Quote
FireHead Posted February 27, 2007 Author Report Posted February 27, 2007 So............I got an email from the guy this morning saying that the package doesn't look likme it was damaged during transit. I don't know what to do at this point because the carbs had absolutely nothing wrong with them when I shipped them and now he's saying the cable adjusters and choke knob are messed up. This deal is starting to smell kinda funny. What do you guys think I should do? Quote
Bansh-eman Posted February 27, 2007 Report Posted February 27, 2007 ask for picts... what kind of carbs are they? i might have some parts ill give you to send if i have the same parts... id like to say give him the benifit of the dought but there are so many bad apples now days its hard too... Quote
yamaha04 Posted February 27, 2007 Report Posted February 27, 2007 i think hes taking you for a ride. i would ask for pics. what does he want form you? Quote
FireHead Posted February 27, 2007 Author Report Posted February 27, 2007 ask for picts...what kind of carbs are they? i might have some parts ill give you to send if i have the same parts... id like to say give him the benifit of the dought but there are so many bad apples now days its hard too... I am generally not one to give too many folks the benefit of the doubt. I fired him off an email asking to see some pictures of what he was talking about. The carbs were just stock carbs with a TORS eliminator kit on them and pod filters that I had left over from parting out a bike awhile ago. I even put a brand new throttle cable on them just to be nice. :verymad: Quote
Bansh-eman Posted February 27, 2007 Report Posted February 27, 2007 well your in luck... i got some stock carbs with tor eleim i just tossed in the trash... theres no slides or caps but if you want them let me know ... Quote
FireHead Posted February 27, 2007 Author Report Posted February 27, 2007 well your in luck... i got some stock carbs with tor eleim i just tossed in the trash... theres no slides or caps but if you want them let me know ... If you wouldn't mine hanging on to them for a day or two, I'll let you know if I need them. :thumbsup: Quote
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