Yea I hate to hear that myself. You hate to see a company with killer products get a bad rap for something as simple as customer service when it's maintaining quality innovative products that's the hard part. I'm glad Brock (rocketpig) is here to get things straight. It would be a wise investment for Trinity just to have a PR person to take care of this stuff on different forums to turn the bad name around. Brock, I would keep Harry well aware of the situations you encounter, cause it is ultimately his responsibility to make sure it is rectified before he notices it in sales. Then it is usually too late. A company like that should definitely have a dedicated PR person, and Brock, your just the guy for the job. Keep up the good work.