why would u stay loyal to them?? do you think they care about you? if they cared about you theyd make it right regardless..not make up some lame ass excuse about ups..ifi get screwed around once, thats it im out..no more of that shit..there are way too many companies out here that sell parts..and i hate to tell you that they HAVE to be cheaper than alba..rocky mountain sells all kinds of shit..they are bottom dollar on pretty much everything. i have been buyin from them for at least 3 years now with NO incidents..oh wait, there was one. they sent me a warrior clutch one time instead of a banshee clutch..they overnighted one to me and just told me to send theres back when i got a chance..now thats service..i cant believe youd even consider fuckin with them afterthis..id bashthe fuck out of their name everywhere and let them deal with potential customer loss...