I had very similar warranty trouble at circuit city. I bought the best digi video camera they had in stock. $1200. It never worked right. Sent it back and forth to the "tech" for a year and he always said nothing was wrong with it. I could put a tape in it right at the store, record, and it wouldn't play back. They'd send it back with the same result. Ended up buy a $450 camera that has worked perfect. There warranty sucks ass.