thats bullshit, ive hade a v551 with cingular for over 6 months,no problems with the bill and this phone has been dropped,kicked,run over,fallen out my window while driving(along with my shades,dont keep shit on your dash),and tossed off windshiled with the wipers,and soaked with a hose.damn thing still works great.service sometimes leaves a little to be desired.but all in all i love it.best phone ive ever owned and ive owned a lot. but yeah cell phones do suck ass