caleb90 Posted December 22, 2020 Report Share Posted December 22, 2020 picked up a a arm and shock package from alba for my banshee build. my first time buying from them and i went with them mostly because they had the best bang for buck. got the a arms and the right lower had a shock mount welded on crooked, very crooked. made a call they sent a new one no questions asked. got the new one today while nothing wrong with it fitmet wise, it is apparently an older design that collars around the lower shock bolt. where as the new ones, the ones i had ordered do not have. would have worked just fine but i am anal. so made another phone call. as soon as i told them the issue, they said they would correct it. there sending a new design arm 2 day fedex to make up for it awsome! we will see how this one is. i must say they have great customer service and stand behind there product. if my shee wasnt torn down to a bare frame waiting for powder coat id might be upset about this slight issue. the arms seem decent built, there are some under sized/under filled welds i might reweld. but for the price i am happy with them. even with these small issues. just my 2cents Quote Link to comment Share on other sites More sharing options...
caleb90 Posted December 25, 2020 Author Report Share Posted December 25, 2020 got the 2nd replacment arm christmas eve. my one fear came true, they sent the wrong one. at this point im going to get back in touch with them and see what they will do for some type of refund, and i will fix the one arm with the crooked bracket Quote Link to comment Share on other sites More sharing options...
ClaudeMachining Posted December 25, 2020 Report Share Posted December 25, 2020 China ftw.Envoyé de mon SM-N975W en utilisant Tapatalk Quote Link to comment Share on other sites More sharing options...
ATV_hub Posted December 26, 2020 Report Share Posted December 26, 2020 On 12/25/2020 at 6:46 PM, caleb90 said: got the 2nd replacment arm christmas eve. my one fear came true, they sent the wrong one. at this point im going to get back in touch with them and see what they will do for some type of refund, and i will fix the one arm with the crooked bracket Call alba and ask for Corey Quote Link to comment Share on other sites More sharing options...
locogato11283 Posted December 26, 2020 Report Share Posted December 26, 2020 Alba has pretty good customer service. I ordered a set of beadlock wheels from them for my RZR and they fucked up the order. They then sent the right rear wheels out quick. I have the Alba LT arms and have had zero issues. They are about 2 years old now. Tell them you are a BansheeHQ member. I'm pretty confident they will take care of it. Quote Link to comment Share on other sites More sharing options...
caleb90 Posted December 26, 2020 Author Report Share Posted December 26, 2020 they have been great trying to get it right. but the only thing keeping me from powder coat is this one a arm. been messin around for 2 weeks. id rather fix myself n just be done at this point Quote Link to comment Share on other sites More sharing options...
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