endofitall9 Posted April 17, 2008 Report Posted April 17, 2008 Well,,I placed my order for my +2 steering stem from them on the april 4th its now the 17th.. Still no steering stem, Yesterday was the 5th time I have called them..Called 2 times this week alone. they keep telling me it will be here the next day and will not give me a direct answer. they are in PA and I'm in WV it should take 3 days tops with UPS ground to get here. I know because I ship shit out everyday...I even called UPS gave them My information and such to see if they have shipped it out(This was this morning) my buddy Tony said, Josh you should call back because we have nothing in our system of hat shipment......This is just straight up God Damn rediculous if I ever even get my steering stem in the next month or so... I will never ever do business with them again..BURGARD SUCKS DONKEY DICKS!!!!!! Quote
IrideA250R Posted April 17, 2008 Report Posted April 17, 2008 they've been doing this for years. Quote
endofitall9 Posted April 17, 2008 Author Report Posted April 17, 2008 If i would have known that they suck this big of ass i would have sepnt another $100 on the god forsaken lonestar or something...i hate a place that has shitty customer service..they will never get any more or my business I tried to call and cancel my order today but they wont answer thier phone........ Quote
endofitall9 Posted April 18, 2008 Author Report Posted April 18, 2008 Ok guys it looks as if Burgard redeemed theirselves....I got a phone call yesterday from them, however i didn't get to talk to them personally they left me a voice mail saying they are really sorry and they would ship it out to me next day air for free and i have it sittin here with me right now...its a nice piece....I'm happy with it.... Quote
Animalman294 Posted April 18, 2008 Report Posted April 18, 2008 Glad it finally worked out for ya. Some places are just known for crappy customer service, but then there are others that make up for their short falls............... Quote
desertdeweller Posted September 11, 2008 Report Posted September 11, 2008 I bought one for my raptor. took them forever to get it to me, I crashed it at the dunes nothing hard hill side barrel roll while jumping in a bowl. bent it about 1/2 an inch down pulled back up still not right. They are weak at best in my opinion Quote
Quadatic20 Posted September 11, 2008 Report Posted September 11, 2008 Just had the same issue with my order and after tons of voicemail and emails got a call and they OVERNIGHTED my part.... They have terrible customer service. Quote
differentstrokes Posted September 11, 2008 Report Posted September 11, 2008 Ok guys it looks as if Burgard redeemed theirselves....I got a phone call yesterday from them, however i didn't get to talk to them personally they left me a voice mail saying they are really sorry and they would ship it out to me next day air for free and i have it sittin here with me right now...its a nice piece....I'm happy with it.... Glad it worked out for you, I bought a 250R stem from them last year and luckily I got it quick. Did they send you a t-shirt too? Quote
Michael Jackson Posted September 12, 2008 Report Posted September 12, 2008 ive heard this same story many times. my friend went through the same thing, he just could not get them to send him balljoints, they kept sayin they are in the mail, but would never send them.. over and over and over. Quote
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