That's a problem when company's get too big for the owner to oversee every transaction. They have to hire uneducated minimum wage help. You get as much help as they are worth, which is pretty much nothing. Sad but true, that's why a lot of builders are just a one man show. Cause you can't flippin trust these meatheads to get an order right when they can't even get all the dirt swept off the floors. Sorry about your luck, but when I deal with Janssen I always ask for Joel.