Well, I purchased a laptop off of Carlos this week (see non-related forum). All i can say is WOW. Talk about customer service, you'd think he owned a computer shop.
All of my nagging questions were answered promptly, and everything I asked for to be on the computer was done, no questions asked. He even set the computer up with my name as the user, and a JDS Customs background to boot!
Its just so nice to deal with great people, especially in a large transaction such as this.
Guys, do not hesitate to deal with Carlos. We need more people around HQ like this so everyone can be worry free about deals here!!!