Need someone at or close to ITP, wheel size phuck up...

[bigblockbanshee]

To make a long story short I ordered my front T9 Baja wheels and Holeshot HDs as a package deal three and a half years ago and I'm just now putting my Banshee together. The place I bought them from phucked up on one of my front wheels. I got my rolling chassis done tonight only to discover that I have one front wheel that is 4/144 bolt pattern. I'm thoroughly pissed about it so if there's anyone in close contact with ITP or a dealer of ITP that is willing to work out a trade I need a correct wheel desperately. Thanks, Chris.

[Burt Reynolds]

That sucks lhama balls

[Larry's Shee]

No clue why you would wait 3 yrs to check an order. Might just have to pony up for correct wheel and sell the odd ball.

[bigblockbanshee]

Because a company as big as Yamaha of Troy should check their parts before they ship them. I went through every Paypal transaction I'd had since 2005 and pinned them with it. I stiffly explained to them that had they sent me the correct wheels in the first place then neither of us would be in this situation. It was actually 2 years and 8 months after I found the exact transaction. They have a 30 day return policy but IMO that doesn't waive their responsibility to their mistakes. I didn't check the wheels because I just started seriously building my Banshee about 2 weeks ago. Before that it was a bare frame and about 8 boxes full of parts since I purchased it in May of '06. It was probably just a human error and that's fine, it happens. But where my problem lies is in the fact that they are trying to relay their mistake onto me because I haven't checked the bolt pattern before now. When I spend that kind of money on something like that I expect to bolt it on and go whether I'm putting it on immediately or 2 years and 8 months away. It is my fault that I waited this long to build it but I had several setbacks not allowing me to. On the contrary it is not my fault whatsoever that they shipped me a wrong wheel. I understand why they wouldn't want to take it back because it's been so long. I don't understand why they, or anyone else for that matter, would try to say that it's my fault for not checking them before now. I have learned one lesson though. Always check your stuff when you get it because consumer faith is a thing of the past. Quality sucks so bad now that you must check every aspect of your products as you receive them. To me that's the company's job. After I get my wheel taken care of Yamaha of Troy will never hear from me again.

Edited April 20, 2010 by bigblockbanshee

[donkeypuncher]

Because a company as big as Yamaha of Troy should check their parts before they ship them. I went through every Paypal transaction I'd had since 2005 and pinned them with it. I stiffly explained to them that had they sent me the correct wheels in the first place then neither of us would be in this situation. It was actually 2 years and 8 months after I found the exact transaction. They have a 30 day return policy but IMO that doesn't waive their responsibility to their mistakes. I didn't check the wheels because I just started seriously building my Banshee about 2 weeks ago. Before that it was a bare frame and about 8 boxes full of parts since I purchased it in May of '06. It was probably just a human error and that's fine, it happens. But where my problem lies is in the fact that they are trying to relay their mistake onto me because I haven't checked the bolt pattern before now. When I spend that kind of money on something like that I expect to bolt it on and go whether I'm putting it on immediately or 2 years and 8 months away. It is my fault that I waited this long to build it but I had several setbacks not allowing me to. On the contrary it is not my fault whatsoever that they shipped me a wrong wheel. I understand why they wouldn't want to take it back because it's been so long. I don't understand why they, or anyone else for that matter, would try to say that it's my fault for not checking them before now. I have learned one lesson though. Always check your stuff when you get it because consumer faith is a thing of the past. Quality sucks so bad now that you must check every aspect of your products as you receive them. To me that's the company's job. After I get my wheel taken care of Yamaha of Troy will never hear from me again.

 

 

they have a 30 day return policy. in that 30 days you should have checked everything out to make sure what you recieved was what you thought you were buying. it sucks huge balls that they messed up, but after almost 3 years after you bought the wheels i can gurantee that NO company would be willing to trade you a 3 year old rim for a brand new one. as mentioned already, the only thing you can really do is buy a new wheel and sell the one with the wrong bolt pattern.

[bigblockbanshee]

Why should you check stuff like that? Must you get a flippin' mic out and check every tolerance on something that you purchase? You pay money to a company to do THEIR JOB and it gets thrown back in my face. That's BS fellas I don't care how you look at it. But to each their own I guess. Like I said they won't hear from me again after they switch out my wheels. I just want it done and over with.

[Spark X]

Must you get a flippin' mic out and check every tolerance on something that you purchase?

 

Yes, and preferably within the time frame of the companies returns policy

[bigblockbanshee]

That's funny... Guess I should quit buying stuff if I have that much faith in what a company sends out of their doors.