On top of the Ebay home page on the top right you'll see "HELP" click it.Then go down to listing #5 "How Do I Contact Customer Support" click on it ,then go to the bottom of that page and click "Customer Support",and now click "contact ebay customer support now".Then just follow the directions for what your reporting,this sounds harder then it is,and it's well worth it if we can get rid of a shit head seller.