basicaly what my feelings are is that they have to pay me back for the first set of parts, regaurdless of what ups does with their "investigation". they parts they were soposed to send were never delivered to the customer therefore the customer shouldnt have to pay for the mistake that them or UPS made, that is all their part of the deal. today if the guy calles me back ever i'm goign to give him a chance to regain their good name with me, i want the danon steering stabiliser which lists for $170~, if they help out the rest of the difference ($158.24 is what they owe me) then i think i might just have to stay loyal to them, otherwise they are OFF my list. so we'll see what happends, i'll keep you posted