TBH, it's ridiculous he's making you wait on fixing his issue. Busy or not, you should be a priority.
I might get flamed for saying this, but HJR has always seemed to be a 3rd rate builder.
Send it off to someone else. Did he assemble the the motor in the bike? Check to make sure your stingers aren't backwards (wrong sides). They should be THAT close to the filters.